With the popularization of the Internet and the rapid development of information technology and human society has been widely applied, from industrial economy into "e-commerce" era, Global economic integration irreversible, its market competition environment is becoming increasingly fierce. Each enterprise is in search of new customer service and related marketing solutions. How to further improve customer service, maintain old customer, new customers, continuously improve customer satisfaction and loyalty, keep business volume growth and expansion of market share, has become an enterprises all the most important work. Thereisnoanother, whether multinationals and domestic giant unbuildable for customers, the small and the customer service value reached an unprecedented height. After nearly 10 years of development, at present, the call center has been in domestic Banks, insurance, telecommunications, electric power industries have been widely applied. As a marketing center, especially small and medium-sized enterprise software center construction demand growth situation, presents measures are gaining momentum.
Po Everest base platform to provide call center using sound card, phone YuBo peak PBX, integration of large capacity, IVR, CTI ACD functions and recording, fax, meetings, IP media resources. Modular design, can according to the actual situation of the flexible configuration, tailored to finish in the shortest time, call center construction, the maximum satisfy customer requirements.
Detailed application function and characteristic, please download center to download "Po Everest call center platform function.